FRC Timber Frames Ltd carried out work next door which resulted in damage to our van windscreen due to a lack of basic protective measures during brickwork.
We raised this in April 2025 and, despite repeated follow-ups over many months, it remains unresolved. An attempted repair in March 2026 was unsuccessful, and we have since received no clear plan or commitment to put this right. Communication has been poor, with delays and lack of response.
Given we were cooperative throughout the build, including allowing access over our land, the lack of accountability and follow-through has been disappointing and unprofessional. Based on our experience, I would not recommend using this company.
1/5 stars by Rick on April 27th 2026
We recently replaced our old timber front door with a modern composite door by Jackson Windows, and the difference it has made to the thermal performance of our home has been remarkable. There are no more drafts, and it is much easier to maintain a comfortable temperature indoors. The quality of the door itself is excellent - it feels solid and secure, with a premium timber-like finish that perfectly preserves the character of our 200-year-old cottage in the Lincolnshire countryside. The advanced security features, including a 5-point locking system, provide real peace of mind.
Communication from Jackson Windows was excellent at every stage, from our initial enquiry with Sam, who was incredibly efficient and returned a quote promptly, through scheduling the survey and right up to installation. Everyone involved did exactly what they said they would, keeping us informed throughout and making the whole process smooth and stress-free. The fitting team arrived on time, treated our home with respect as if it were their own, worked efficiently, and left everything spotless afterwards. Their attention to detail was clear throughout, and it was obvious they take great pride in their craft.
We couldn’t be happier with both the product and the service. We have already placed an order for replacement French doors and are looking forward to having these manufactured and fitted. Thank you to Jackson Windows for a job very well done.
5/5 stars by Adrian P on April 27th 2026
I would like to thank Martin,Keith and their team for the work they completed recently for me.
They were very professional and considerate. I’m really pleased with the new back garage door, new porch and front door.
5/5 stars by Hilary Thompson on April 26th 2026
We are extremely satisfied with the customer service and work provided by Rydale.
We needed 5 replacement windows and before Christmas we contacted Rydale because they had previously provided us with other replacement windows and we were pleased with their service and value for money. One window was complicated because we needed building work to reduce the size of the aperture and ensure structural integrity before the old wooden window (which was holding up the wall above) could be replaced.
Colette visited and was extremely friendly and helpful and has continued to provide excellent prompt service. Rydale provided the best quote and we confirmed acceptance. We did not want to carry out the building work until the spring and Rydale were extremely cooperative and waited for this to be completed after Easter. They then expedited the survey and provision of all 5 windows. The installation was carried out in a friendly, helpful and tidy manner.
5/5 stars by Malissa Stockbridge on April 25th 2026
Just wanted to say a big thank you.
Everyone has been very helpful, polite and courteous. Both Fitters, were respectful of my property, polite, quick and efficient. They even didn’t mind the hounds barking!!
It’s been a pleasure liaising with you.
5/5 stars by Colbourne on April 25th 2026
Excellent experience right start from sales team till installation of my front composite door. Great quality work was done by instlaltion team in replacing the existing door and team was very cooperative.
Very professional and coopertaive team.
5/5 stars by Najeeb Ahmad on April 24th 2026
Excellent service and Florian(?) did an excellent job in dealing with our leaks around the old window.
All left clean and tidy.
5/5 stars by Miranda O'Brien on April 24th 2026
The guys did a great job and the doors look lovely!
5/5 stars by Mike Evans on April 24th 2026
Recently had bifold doors installed by Bennbrook Windows. All communication and our experience was professional and smooth from start to finish. Our installers were polite and courteous throughout the installation. We are absolutely delighted with our new doors and wouldn’t hesitate to recommend Bennbrook to anyone considering an upgrade.
5/5 stars by Paul Corby on April 22nd 2026
I have used Chris for a number of years to service my boiler and central heating system at my previous address in Goring. In December 2025 I moved to my present home.
Chris has completely replaced the old boiler, pipework, and radiators which were old and not working properly.
I can't speak highly enough of him, he and his mate worked Mon-Fri. Keeping me updated at every stage and explaining what was being done and why. They were organised, respectful of me and my dogs and on the last day of installation Chris explained everything that I needed to know, reassuring me that he would be there for any minor teething problems that may arise or if I have any questions.
He and his mate cleared up and were a pleasure to deal with. I am really pleased with my new central heating system and it gives me peace of mind to know that Chris is there if needed.
5/5 stars by Diane Jones on April 22nd 2026