Units due to be fitted on March 24th. On the morning of the appointed installation I receive a call informing me that the fitter booked to do the job was actually on holiday and this had been 'forgotten' by the installation dept.
An alternative fitter was found and the installation began around noon on the 24th.
Despite working flat out the fitters were unable to complete the job and had to come back the next day, hence another day off work for me. I pointed out to the fitters that the incorrect door handle had been fitted and was assured that it would be replaced with the correct lever handle the following day.
The fitters arrived on the 25th and informed me that the handles were not in stock (which I found very difficult to believe) and that someone would be out on Friday 27th to fit the lever handle.
Friday 27th- No one had turned up so I contacted the installation manager who informed me that he would ring later that day to schedule the fitting. No one called back.
Monday 30th- I called again to see what was going on and was assured an appointment on Tuesday 31st or Thursday 2nd April. After another call on the Tuesday when no one arrived I was assured by Nathan in the installation dept that the job would be completed in the morning on Thursday 2nd in "even if I have to come and do it myself".
Thursday April 2nd, 11am- No one arrived so I called AGAIN to ensure that I wasn't wasting my time by waiting in for the 3rd time for a fictitious fitter to arrive. Nobody was available to discuss the matter so I was promised a call back as soon as possible.
Thursday 2nd April, Noon- the promised window has now passed and my call has not been returned.
I cannot praise the fitters enough for their efforts. They did their best to try and finish the job on schedule despite administrative errors but were unable to do so in the limited time they had. However, the conduct of the installation team regarding the relatively minor issue of replacing an incorrectly supplied handle has been totally unacceptable. Three times someone has waited in following false promises of a resolution.
It is my opinion that the contract has not been fulfilled and I am perfectly within my rights to take this matter further if not resolved very soon.
Replaced top floor double glazed unit for new double glassed double sash window and lower floor window and door replacement with double glazed units.
Sales, ordering and payment all easy and straightforward with competitive quotes. Works were completed on time and the work team were efficient and cleaned up well.
My only small gripe is with the quality of some of the fixings and some of the finish which were mostly corrected after comment. I've yet to get round to sending the guarantee documents out but will comment further if any problems encountered.
Salesman was very good, professional and honest with our expectations. Installation team were very good, initially starting a day late due to illness they worked really hard to make up the lost day, 9 windows, 1 patio door and a back door including the rendering, well done chaps!!!
Very , proffessional from the time I first made contact to the job being complete, They did exactly what they said they would and all in good time......thankyou
After suffering two cheesy salespeople from different companies, we chose Brightlight
who were straightforward and honest throughout, No offering super special prices because today is a Tuesday, or management specials If you order today...
Product is very good, workmanship very professional, prices competitive !
Would not hesitate to use again and recommend
I had two small bedroom windows replaced. The workmanship was very good he was tidy and did a neat job. All those involved were courteous and punctual. I had the work done in September. I would have liked the original salesman to have pointed out the cheaper white finish as well as quoting for the dearer darker wood version so I could have had the option.
9 windows and 2 doors fitted 2 days excellent job done by two fitters very friendly cleared up all mess they made well pleased with our triple glazing would highly recommend october 2014
Two workmen whom were Friendly polite very professional well please with my windows and door fitted into a porch. Arrived on time and job was finished as arranged.
We are repeat customers of Britelite. We had to replace quite a few windows in our house this time. Most of the windows were fitted well and cleanly. However, the bay windows had some issues. They quickly sorted that out by sending different people who re-fitted the bay windows in a few hours.
Overall, still quite satisfied.
Very happy with door didn't meet installers was told they were polite and fast also left area clean
Britelite did a brilliant job. I will definitely recommend them. Sorry but please avoid the likes of Anglian and Everest who quoted twice the price and we began playing games of bidding. Brit elite sales guy Mark did not far around at all. I have now recommended them to two other friends.
Workmanship was good, the the finishing on the render could have been better if the fellows paid a bit more attention to detail. I still have achieved window which I hope they will come and fix.
They were punctual and flexible, even when my windows were not widened on time by the builder they came back the second time.
One window replaced to be triple glazed at end of property.
4 separate times/dates given for installation.....
When installed, quick,clean and efficient. Am happy with the window standard, look and efficiency.
Filled in the QA stuff immediately back to the MD but no guarantee yet received- 10 weeks and counting.
good service from beginning to end, very swift with the installation only disappointing thing is that I would recommend that anyone using them make sure you are 100% with what you want, I came into the finances to replace an extra window but the price quoted for just adding one window after agreeing to the works was ridiculous and basically penalises you for trying to give them more business which was disappointing
We had a porch & 2 front doors in sept 2014, they had the wrong handles & the main street door would not lock, they didnt come & look at it for 3 weeks, the man spent a long time trying to get it to lock, he went away & we still have a front door that doesnt lock, after us ringing them a few times the problem still isnt resolved we would not recommend these
Perfect Sale. no pushy sales man, no stupid sales tactics, no coming back with a better offer week after week etc . one price at the start, which was in the end £100 more than the cheapest offer. but I still went with britlite cos the price was given at the start, and didn't require weeks of bartering and negotiating down. i got the sense that even though others did end up giving me cheaper price, they were initially trying to rip me off to the amount of £500. Britlite was honest from the start, so i trusted them more to do a better job on installation.
installation, nothing to say really. It was good and very professional. neat and tidy install. As Expected.
Having ordered a new front door for our flat in Roehampton on 12th June, we were slightly disappointed that it did not arrive until 16th September. We had to chase to get a fitting date, which was then postponed. However, now that the door is in place we are very pleased with it. The workmanship was good and the workmen punctual and courteous.
We are still awaiting the fitting of our triple glazed windows, which we expecting to have fitted on and around the 11th of August 2014. The choice of Britelite was not difficult the sales manager came over as the most professional during the quotation phase and did not immediately press for a sale like other companies, we are looking forward to the fitters arriving and the work commencing to improve our home.
On replacing 2 conservatory windows the installers were quick and efficient, offered advice and cleaned up after themselves. A good job, well done.
A big job over 4 days, done to a high standard. Snagging issues resolved when highlighted, waiting for 3 panels to be replaced once re-produced, due to scratch and marks in-between the panes of glass done at the factory not by the fitters.
Would highly recommend.
A sales representative came within a couple of weeks. No hard sale. However, I had to ask him to provide me with details such as profile and glass manufacturer, type of glass, u values, confirmation that they were virgin plastic, steel reinforced and that they had their own installers as opposed to subcontractors, etc. For a salesman, I felt he didn't really sell it. He didn't even offer to show a sample. The price was within other quotes range.