Kitchens Plus LTD

5 stars 214 reviews






0800 1114445



Positive Feedback 198

Negative Feedback 16

Only reviews that have been verified by us should be relied on.

Ashington, Northumberland - August 2016

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Wallsend, Tyne and wear - August 2016

We wanted a wet room, nice and flat so we had no steps - we were thinking ahead to when we were getting old as we had knees and back problems - 'surveyor' came out and took measurements, we pointed out the concrete floor visible around the toilet area as we had changed the original toilet. We were told yes we could have a wet room but because we had the concrete floor it would take 2 weeks to complete as the concrete needed to be dug up. We also were to have a larger style cupboard re-installed where we had on previously. Were told the walls and floor would be waterproofed. We were happy with the price. Before work started we were asked did we have use of another toilet and wash facilities. We said we had another toilet but the shower we had leaked so said it was important work was completed on time. Workmen did not arrive on agreed day - we rang up to be told work could not start until we paid upfront - something that had never been mentioned to us before, but we paid our money. Work started the following day. Bathroom was gutted of toilet. bath, sink, shower and tiles removed from walls and floor. Then we were told we could not have a wet room due to the concrete floor. 'Surveyor' arrived told us he had overlooked the concrete floor - no way we said it was pointed out to you - sorry he said!!!!! We were also told we couldn't have the cupboard - even though there had always been a cupboard in the same place. It means the work bench wont fit so produced choices of benches we could have - but didn't want! Then he ordered a shower tray - that we didn't want - but we don't want a shower tray - we want a wet room - flat - with tiles. It will be ok he said it will be nice - but it is not want we want and have paid for. We rang and asked for our money back - we cant have what you agreed to in contract so we want our money back - they wouldn't give us our money back. We will send a different surveyor - he said of course you can have a wet room he said I will let the team know. Great. Team arrived the following morning - 2nd surveyor hadn't told them we were to have the wet room as contracted. They walked off the job saying they were fed up of Kitchensplus. We were left with a gutted bathroom, a small toilet and unusable shower upstairs. 2nd surveyor arrived and a new team of workmen - we were told again we couldn't have the wet room - but what we do will be lovely - but we want a wet room - that is what we have paid for - we cant step into a shower. We went to the shop we rang the shop no-one rang us back when we told someone would ring, we told them we wanted our money back they refused. We were persuaded to allow the work to continue to give us facilities. Work finished - we have a 4 inch step into the shower - but we don't want a step!!!!! They broke their contract with us. Work, due to all the errors took 4 weeks. Rubbish was thrown into our front lawn and was left 4 weeks ruining our lawn - we had to ask them to remove it all. When things go wrong they wont listen to you. We are still waiting to hear from them about our complaint. As long as they had our money they didn't care what we wanted. They will not get our recommendation.

Whitley bay, Tyne and wear - August 2016

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Newcastle upon tyne, - August 2016

I recently had a bathroom fitted by Andy of Kitchens Plus, he was a nice friendly chap who has first rate work. He was so easy to work with and carried out a superb all round job. Both the electrician and plasterer completed tidy work with no mess. 10/10 for detail! I would have absolutely no hesitation in recommended Kitchens Plus

Morpeth, Northumberland - July 2016

Had a kitchen installed recently by KitchensPlus. Happy with units chosen. Installation team great. Customer Services poor. More detailed review on Kitchens Plus Facebook.

Sunderland, - May 2016

We agreed to have a Bathroom installation done by Kitchens Plus in March which turned out to be a great decision. They were all super accommodating, very friendly and they also went above and beyond to help us and do the job. The finished job exceeded our expectations and we would highly recommend. As for Craig the fitter, he is an amazing asset to Kitchens Plus and needs a pay rise, love him.

Newcastle upon tyne, - May 2016

I had a kitchen and bedrooms fitted by kitchen plus and I've been very happy with their work. Decided to add to our bedroom furniture and ordered some drawers. After waiting over 3 months they were delivered with no drawer fronts/tops/handles. These drawers are free standing and should of been should of been delivered fully assembled We have been in touch with them several times concerning this matter , but no one has got back to us.

North shields, Tyne and wear - May 2016

We had Kitchens Plus carry out the project of our new bathroom. Everyone there was efficient, straight forward and I would definitely recommend them to all my friends and family!

Sunderland, - May 2016

Overall, I am very pleased with the job. Greg the Project Manager, Michael and his team of installers were all spot on!

Cramlington, Northumberland - May 2016

Lovely job done by Kitchens Plus and Shaun. Ace work!

Gateshead, Tyne and wear - May 2016

What we found when having our Bathroom fitted by Kitchens Plus is that everyone there was fantastic. The installers never stopped from start to finish. We would definitely recommend Kitchens Plus to anyone we know. 5 Stars for Steven the installer!

Gateshead, Tyne and wear - May 2016

We are very pleased with our new Bathroom from Kitchens Plus. The fitter Dave was excellent, punctual and hard working.

Newcastle upon tyne, - May 2016

The fitter who we had to fit our bathroom, Mike, was a perfect gentleman. Nothing at all we ask was a bother to him. He couldn't actually do enough to get everything perfect. I would definitely give him 5/5

Consett, County durham - May 2016

We opted to have a new bathroom from Kitchens Plus in February, Craig who installed the bathroom was absolutely fantastic. He even worked Sunday just to get it finished for us. I am over the moon with the end result!

Newcastle upon tyne, - May 2016

Our brand new bathrooms fitted by Shaun was expertly installed and has given us total satisfaction. We could not be happier with the end result. Shaun was extremely helpful and pleasant and best of all still 100% professional.

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