Shambolic company. Firstly let me state the fitters, of which we met many unfortunately, were absolutely fantastic and deserve to work for a much better outfit. We needed 7 replacement windows, sounds easy enough ? Took them 5 visits and 2 months before completion. I could write pages about how bad the experience was but frankly I can't bear to waste any more of my time on them. The fact we had a bathroom window fitted with clear glass for weeks just about sums it up perfectly !!
Communication was truly awful, customer satisfaction appears to mean very little to them.
Do yourself a favour and go with any other glazing company. Honestly, bricking your window openings up would be a better option than using Balhousie.
Salesman was polite, courteous and efficient, as were the men who came to carry out the work. No issues with the finished job. However, the job was NOT carried out within the '7 weeks or sooner' time frame. In fact I had to contact Balhousie into the 8th week to find out when the job was going to be done, only to be told it was scheduled for the end Sept/ beg Aug... Contract signed 29/6. That was unacceptable, and only when I said I was going to cancel the contract was I offered a Sat slot 10 days from contacting them. The Mon before the job was to be done, I received a phone all to say they were able to do the job on the Thurs/ Fri of that week....So I changed my plans yet again for that week....only to receive yet another call to say, sorry, it would have to be the Sat after all....My plans in disarray yet again. Write to CEO, still no answer. Won't use them again. Pity, as I chose a local company rather than a better known one.
Overall it was a great service and the windows are great too. Thank you.
Very satisfied with the service from all members of staff with whom we had contract
He took care and attention to everything he did, answered my questions with patience, explained how things worked, arrived on time and never rushed to get home at the evening. His name is Allen.
So far we are delighted with the garden room installed by Balhousie.What they promised was what they delivered.
Work was carried out to a professional standard. Fitter was courteous and tidied up after himself and made sure I was happy with the job before he left and gave advice as to the maintaining and cleaning of the door. Great Job!!
Communications with the company was excellent. The few mI or problems were carried out swiftly and courteously. All Balhousie personnel were pleasant and worked hard whilst on site.
The information and advice from Tom was really helpful in my decision making. Installation was quickly undertaken, and finished to a high standard. The doors between kitchen and conservatory are even more successful than expected - absolutely delighted
The door looks very nice and of good quality and is exactly as it looks in the brochure The installer carried out the work efficiently and to a good standard.
I was very happy with all aspects of this job. I was especially happy with the installer who was punctual, polite and efficient. My front door was installed to a high standard.
The window / door fitters were very professional and fitted the unit without fuss.
I would highly recommend Balhousie to friends & family
We were delighted with the new windows. From start to finish everything went smooth and in an efficient way and would not hesitate to recommend Balhousie Glazing Ltd. In fact we hope to get them back to do more work for us when financially possible for us.
I found the whole process of ordering and installing the PVC window and doors to have been done in a professional manner
it was a good experience as the workmen were very committed to their work.
We were very happy with all aspects of the work carried out and also the products fitted. It has made a huge difference to our home.
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We are a returning customer of Balhousie, as the quality of their work and their professionalism is outstanding.
Very good. Work completed in the stated timescales. And very happy with the conservatory.
Very satisfied with windows. Installers very proffesional & polite, only small point was lenght of time from ordering unitl installed
Courteous, professional team at Balhousie. One window damaged, New one ordered and fitted within 10 days. Communication throughout from enquiry to completion excellent.
ARRIVED ON TIME ON THE DAY WE AGREED.
The entire Balhousie team have been professional and friendly from the first visit. I have a dislike of stereotypical salesmen, the salesman from Balhousie could not have been further than that. Honestly advising is of the best option for us, not the most expensive. The building contractors were again professional and friendly, working hard to ensure everything was cleaned up each day and happy to talk and explain how they did things when I was nosey! Then the actual Joiners from Balhousie themselves were amazing. Yet again exceptional workmanship and courteous throughout. The electricians did a great job even when we changed some ideas mid way, they just got on with it. Decorator was amazingly quick when here and did an excellent job.
The only part Balhousie are not so quick at its asking for payment! The conservatory was ordered before they had asked for the initial payment, the conservatory was 3/4 built before they asked for the payment that we agreed would be paid when the work started. Finally I will call them next week to make sure they get the final payment as we received the completion certificate over a month ago, and they have not billed us yet!
I would advise using Balhousie 100%, they have exceeded or expectations at every stage.
Replacement windows and doors - 1st July, 2013.
All staff (including office staff, salesmen etc) were pleasant and courteous. The work was done efficiently and the tradesmen were very pleasant and helpful. They arrived on time each day and worked hard without many breaks and tidied up well at the end of each day.
The work is of excellent quality and has been much admired.
All aspects were excellent
Both the sales reps and fitters were extremely polite and courteous and I would not hesitate in recommending them.
I am very satisfied and hope to get the front door done in the future (I have a quote)
First class service from start to finish and a superb quality finish. Well done.
Everything was done perfectly
I am extremely pleased with my windows and with all concerned at Balhousie - thank you.
Pleasantly surprised that everything went so well & very pleased with final result.
Fitters were efficient. No excessive noise, no radios blaring and they were couteous tidy, timely and met all our requirements.
A first class service from Balhousie with great follow up. Delighted with our windows & door
Ken Berry & co and Balhouse staff were excellent. Please let them know Thanks.
Very satisfied with all aspects
Very satisfied with windows. Installers very proffesional & polite, only small point was lenght of time from ordering unitl installed
The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.
