I am not generally given to writing to companies to say thank you. I guess I just expect a good quality level of service or product.
However, when I needed both advice and pricing on some windows for my home, I could not have expected more. I found Vevo on the web and thought the site looked nice and professional. Within an hour of making an enquiry I had a call from Mick of ETC windows, which was the local Vevo Installer.
When Mick visited his advice on fitting windows and the planning permissions required was brilliant. Mick took on the issues of talking to the local planners and finding out that my home fell outside its previous grade 11 restrictions. I had no idea.
Not only had he gone the extra mile for me but also pointed out the issues with fitting period windows in an old property. The pitfalls and the possibility of lintels not being there etc., how the windows would be grained in white wood, use mitre joints to look like timber and even down to the period style Monkey tail handles he showed. All a bit technical but great advice all the same.